Analytics Overview

BuildVoiceAI provides analytics tools to help you understand how your AI voice agents are performing, what your callers are saying, and how much the platform is costing.

Analytics Features

Dashboard →

Real-time metrics, charts, and call breakdowns with date range filtering.

AI Insights →

Claude-powered analysis of your call data with actionable recommendations.

Usage & Costs →

Track minutes, call volume, and costs by agent, client, and billing period.

What You Can Learn

Analytics answer questions like:

How many calls are my agents handling per day/week/month?
Which agents are getting the most calls, and how are they performing?
What are callers talking about? What topics come up most often?
How do callers feel? Are sentiment trends improving or declining?
How much is it costing? Per agent, per client, and in total.
What should I change? AI-generated recommendations based on real call data.

Permissions

Analytics visibility depends on the user’s role:

Agency admins see all data across all agents and clients. They can filter by individual client to see a scoped view.
Client portal users see only the data for their assigned agents. Cost visibility can be toggled on or off per client in Settings → Clients.

💡

Use the date range filter on the dashboard to compare performance across periods. For example, compare the last 7 days to the previous 7 days to see if changes to an agent’s prompt improved call outcomes.