Calls Overview

The Calls section of BuildVoiceAI gives you full visibility into every AI voice call your agents handle. Whether you need to review past conversations, monitor calls in real time, or schedule outbound campaigns, everything is accessible from the sidebar under Calls.

What You Can Do

View Call History

Browse a searchable, filterable table of all calls across your agency. See at a glance which agents handled which calls, how long they lasted, and whether the outcome was positive or negative. Export data to CSV for reporting.

Learn more about Call History →

Inspect Call Details

Drill into any individual call to see the full picture: listen to the recording, read the transcript, review the AI-generated summary, check the sentiment analysis, and see the quality score.

Learn more about Call Details →

Make Test Calls

Test any agent directly from your browser before deploying it to production. The dashboard connects you via WebRTC (for Retell and Vapi) or places a phone call to your number (for Bland) so you can hear exactly how your agent sounds.

Learn more about Test Calls →

Monitor Live Calls

Watch calls as they happen in real time. See which agents are currently on calls, how long each call has been running, and read the live transcript as the conversation unfolds.

Learn more about Live Monitoring →

Schedule Outbound Calls

Set up calls to go out at a specific date and time. BuildVoiceAI respects your configured business hours, so scheduled calls only execute during allowed calling windows.

Learn more about Scheduled Calls →

Permissions and Client Access

Call data visibility is controlled by client permissions. As an agency admin, you see everything. For client portal users, the following can be toggled on or off per client:

• Call costs — Whether the client can see per-call and total costs
• Transcripts — Whether the client can read call transcripts
• Audio playback — Whether the client can listen to call recordings

Configure these in Settings → Clients for each client account.