Call History
The Call History page displays a comprehensive table of every call made or received by your AI agents. Access it from the sidebar under Calls → Call History.
Table Columns
Each row in the call history table shows the following information:
| Column | Description |
|---|---|
| Date/Time | When the call started, displayed in your local timezone |
| Agent | The name of the AI agent that handled the call |
| From | The originating phone number |
| To | The destination phone number |
| Duration | Total call length in minutes and seconds |
| Sentiment | AI-detected sentiment: Positive, Negative, or Neutral |
| Status | Current call state (see below) |
| Cost | Provider cost for the call (visibility controlled by permissions) |
Call Statuses
- Completed — The call ended normally
- Failed — The call could not connect or encountered a provider error
- In Progress — The call is currently active
- Queued — The call is scheduled and waiting to be placed
Searching Calls
Use the search bar at the top of the table to find specific calls. You can search by:
- Phone number — Enter a full or partial phone number to find calls to or from that number
- Agent name — Type an agent’s name to filter calls handled by that agent
Search results update in real time as you type.
Filtering
Click the filter controls to narrow down the call list:
Date Range
Select a preset time window or define a custom range:
- Last 7 days
- Last 30 days
- Last 90 days
- All time
Agent
Select one or more agents to show only their calls. This is particularly useful when managing multiple clients, since each client typically has their own agents.
Status
Filter by call status to focus on specific outcomes:
- Completed
- Failed
- In Progress
- Queued
Combine filters to answer specific questions. For example, select “Last 30 days” + “Failed” to identify recent call failures that may need attention.
Exporting to CSV
Click the Export button in the top-right corner to download the current view as a CSV file. The export respects your active filters, so you can export just the subset of calls you are viewing.
The CSV includes all table columns and is formatted for easy import into spreadsheets or reporting tools.
The export includes only the calls matching your current filters. If you need all calls, make sure no filters are applied before exporting.
Pagination
The table displays calls in pages. Use the pagination controls at the bottom of the table to navigate between pages. The most recent calls appear first by default.
Permission-Based Visibility
Certain columns may be hidden depending on the user’s role and permissions:
- Cost column — Only visible if the client has cost visibility enabled
- Transcript access — Controlled per-client (affects the Call Details page)
- Audio playback — Controlled per-client (affects the Call Details page)
Agency admins always see all columns and have full access. Client portal users see only what their agency has enabled for them.
Clicking a Call
Click any row in the table to open the Call Details page for that call, where you can listen to the recording, read the transcript, and review the full analysis.