Integrations Overview
BuildVoiceAI connects with the tools your agency already uses. Integrations allow your AI voice agents to log calls to your CRM, book appointments on calendars, send notifications to Slack, and trigger automations through webhooks.
Integration Categories
GoHighLevel →
Auto-log calls, trigger outbound calls from contacts, and manage pipelines.
HubSpot →
Log call engagements, manage contacts, update deals, and book meetings.
Google Calendar →
Book appointments and check availability directly from voice agent workflows.
Calendly →
Schedule events and check availability through your Calendly account.
Slack →
Receive real-time call summaries and notifications in your Slack channels.
API & Webhooks →
Trigger calls via API, receive real-time events with HMAC-signed webhooks, and view delivery logs.
Zapier, Make & n8n →
Connect to 5,000+ apps with automatic webhook forwarding, test payloads, and signed delivery.
Where Integrations Live
Integrations are configured at two levels:
- Client-level (primary) — Open a client from Clients in the sidebar, then scroll to the Integrations section on the client detail page. Client-level integrations apply to that client’s agents and override agency defaults.
- Agency-level defaults — Go to Settings → Integration Defaults. These serve as fallbacks when a client does not have their own integration configured.
API & Webhooks configuration is found in Settings → API & Webhooks (agency-level) or on the client detail page (client-level).
Connection Status
Each integration card displays its current status:
- Connected — The integration is active and authenticated. A green indicator is shown.
- Not Connected — The integration has not been set up yet. Click the card to begin setup.
Enabling and Disabling
Once an integration is connected, you can enable or disable it without removing the connection entirely. This is useful when you want to temporarily stop syncing data to a CRM without losing your authentication.
- Open the integration settings (on the client detail page or in Settings → Integration Defaults)
- Find the integration you want to toggle
- Use the Enable/Disable switch on the integration card
Disabling an integration preserves your credentials and configuration. When you re-enable it, everything picks up where it left off.
Plan Requirements
Not all integrations are available on every plan:
| Integration | Starter | Growth | Agency |
|---|---|---|---|
| GoHighLevel | Yes | Yes | Yes |
| Google Calendar | Yes | Yes | Yes |
| Calendly | Yes | Yes | Yes |
| Slack | Yes | Yes | Yes |
| HubSpot | No | Yes | Yes |
| API & Webhooks | No | No | Yes |
If an integration requires a higher plan, the integration card will show an Upgrade badge. Click it to view upgrade options.
How Integrations Work with Workflows
Integrations become most powerful when combined with Workflows. For example, you can create a workflow that:
- Fires after every completed call
- Checks if the caller’s sentiment was positive
- Creates or updates a contact in GoHighLevel
- Books a follow-up appointment on Google Calendar
- Sends a summary to your Slack channel
Each integration adds new action types to the workflow builder. Once an integration is connected and enabled, its actions appear in the workflow action dropdown.