Settings Overview
The Settings section is where you configure everything about how your agency operates on BuildVoiceAI. Access it from Settings in the sidebar.
Available Settings
Branding & White-Label
Upload your agency logo, set brand colors, add a tagline, and configure support contact details. These settings control what your clients see when they log into the client portal.
Provider API Keys
Connect your voice AI providers by adding API keys for Retell, Vapi, or Bland. You can use agency-level keys shared across all clients or set client-specific overrides.
Custom Domain
Point your own domain at the client portal so clients access their dashboard at a URL you control, like portal.youragency.com.
Calling Window
Define your business hours and timezone. Scheduled calls will only execute during the configured calling window, preventing calls from going out at inappropriate times.
Default Permissions
Set the default permission template applied to all new clients. This saves time when onboarding clients with consistent access levels, while still allowing per-client overrides.
Who Can Access Settings
Only agency admin users can view and modify settings. Client portal users do not have access to any settings pages. Changes you make here take effect immediately across your agency.
If you are just getting started, the recommended setup order is: API Keys first, then Branding, then Calling Window. Custom domain and default permissions can be configured at any time.
Settings and Plans
Some settings are available on all plans, while others require higher tiers:
| Setting | Starter | Growth | Agency |
|---|---|---|---|
| Branding & White-Label | Basic | Full | Full |
| Provider API Keys | All plans | All plans | All plans |
| Custom Domain | --- | Available | Available |
| Calling Window | All plans | All plans | All plans |
| Default Permissions | All plans | All plans | All plans |
Changes to API keys trigger a sync with the connected provider. This can take a few seconds. See the API Keys page for details.