Managing Your Subscription

View and manage your BuildVoiceAI subscription under Billing in the sidebar. This page shows your current plan, billing cycle, payment method, and upcoming charges.

Subscription management page showing current plan, next payment date, and payment method

Viewing Your Current Plan

The billing page displays:

Current plan — Your tier (Starter, Growth, or Agency) and variant (Self-Service or Managed)
Monthly price — The subscription amount charged each cycle
Billing cycle — The start and end dates of your current period
Next payment — The date and amount of your next charge
Payment method — The card on file, showing the last four digits

Updating Payment Method

To change the card on file:

Go to Billing
Click Manage Payment Method (opens Stripe’s secure portal)
Add a new card or update the existing one
Close the portal to return to BuildVoiceAI

Payment information is handled entirely by Stripe. BuildVoiceAI never stores your full card details.

Viewing Invoices

Past invoices are available through the Stripe customer portal. Each invoice shows:

Subscription charges
Per-minute usage charges for the billing period
Any prorated amounts from mid-cycle plan changes
Applicable taxes

Cancelling Your Subscription

To cancel your subscription:

Go to Billing
Click Cancel Subscription
Confirm the cancellation

What Happens When You Cancel

You retain full access until the end of your current billing period
No further charges will be made after the current period ends
Your data (agents, call history, workflows) is preserved for 30 days after expiration
Client portal access for your clients is disabled when the subscription expires
Scheduled calls and active workflows stop executing at the end of the period

⚠️

After 30 days of an expired subscription, your agency data may be permanently deleted. If you plan to return, reactivate before the 30-day window closes.

Reactivating After Cancellation

If you cancelled but your billing period has not yet ended:

Go to Billing
Click Reactivate Subscription
Your subscription continues as if nothing changed, with no interruption

If your billing period has already ended:

Go to Billing
Select a plan and re-enter payment details
Your existing data will be restored if it is still within the 30-day retention window

💡

If you are considering cancelling to switch to a lower tier, use the downgrade option instead. See Upgrading Your Plan for details on plan changes, including downgrades.

Billing Emails

BuildVoiceAI sends email notifications for:

Successful payment confirmations
Failed payment attempts (with retry information)
Subscription cancellation confirmation
Upcoming payment reminders

These emails go to the agency admin email address on file. Make sure your email is up to date under your account profile to avoid missing important billing notifications.

Failed Payments

If a payment fails, Stripe will retry the charge up to three times over several days. During this retry period:

Your account remains fully active
You will receive email notifications about the failure
If all retries fail, your subscription will be paused until payment is resolved

To resolve a failed payment, update your payment method and the next retry will use the new card.