Testing & QA Overview
BuildVoiceAI includes testing tools that let you validate your voice agents before they handle real customer calls. Catch prompt issues, verify conversation flows, and compare agent variations using systematic testing.
Why Test Your Agents
Voice agents behave differently depending on what callers say, how they say it, and what edge cases arise. Without testing, issues may only surface when real customers encounter them. Common problems that testing catches:
- Prompt instructions that the agent ignores or misinterprets
- Conversation flows that loop or dead-end
- Failure to handle unexpected caller responses
- Inconsistent quality across different scenarios
- Regressions after prompt changes
Testing Tools
Test Suites →
Create structured test suites with multiple test cases to systematically validate agent behavior.
Test Cases →
Define scenarios, personas, and success criteria for individual tests.
Test Runs →
Execute test suites and review pass/fail results with transcripts and AI evaluations.
A/B Experiments →
Compare prompt variations on live traffic to find what performs best.
Testing Workflow
A typical testing workflow looks like this:
- Create a test suite for an agent, covering its key scenarios
- Add test cases with specific personas and success criteria
- Run the suite to see which cases pass and which fail
- Adjust the agent’s prompt based on failures
- Re-run the suite to verify improvements
- Repeat until all critical scenarios pass consistently
For ongoing optimization, use A/B Experiments to compare prompt variations on live traffic.
Plan Requirements
| Feature | Starter | Growth | Agency |
|---|---|---|---|
| Test Suites | Yes | Yes | Yes |
| Test Cases | Yes | Yes | Yes |
| Test Runs | Yes | Yes | Yes |
| A/B Experiments | No | Yes | Yes |
Start by creating test cases for the most common caller scenarios your agent encounters. Once those pass reliably, add edge cases and adversarial scenarios to harden your agent further.